Refund policy

Thank you for choosing ARKA Jewellery. Below is a detailed overview of our warranty and terms of service. Please read carefully to ensure you understand our policies.

Refunds & Returns: We do not accept returns or provide refunds for change of mind. If you believe your item is faulty, please return it to us for a thorough inspection. Should the item be found defective, we will proceed with repair or replacement in accordance with our warranty policy.

Warranty: ARKA Jewellery offers a 12-month warranty from the date of purchase or collection, which covers any manufacturing defects. If your jewellery item presents a fault within this time frame, we will repair or replace it at no additional cost. The warranty is limited to the original purchaser and is non-transferable.

Exclusions: The warranty does not cover damage resulting from:

• General wear and tear
• Accidental damage
• Improper use or misuse (e.g., exposure to harsh chemicals, excessive force)
• Failure to follow care instructions (as outlined on any ARKA Jewellery invoice)
• Repairs or alterations performed by anyone other than ARKA Jewellery authorised specialists

These exclusions are essential to ensure the longevity and care of your jewellery.

Rhodium Plating: Certain jewellery pieces, such as white gold are rhodium plated to enhance their appearance and durability. This plating is not permanent and may require periodic re-plating to maintain the original look. Rhodium plating is excluded from the warranty.

Repairs & Replacements: If a repair is carried out under warranty, a new 12-month warranty will be provided exclusively for the repair carried out. The original warranty for the item (excluding the repaired portion) will continue from the original purchase date. If the item is replaced, the new item will come with a new 12-month warranty, starting from the replacement date.

Warranty Voidance: ARKA Jewellery reserves the right to inspect the item and determine if the warranty is void due to:

• Misuse or alteration
• Exposure to extreme conditions
• Deterioration due to improper use or lack of care If such conditions are identified, the warranty will be considered void, and repair or replacement may no longer be applicable under the warranty terms.

Australian Consumer Law: We stand by the quality of our jewellery. All our products are backed by the guarantees you are entitled to under Australian Consumer Law.

Should you have any questions about your purchase, warranty, or our services, please don't hesitate to reach out at admin@arkajewellery.com.au. Our team is always here to ensure your experience with ARKA Jewellery is nothing short of exceptional.